Define: Quality, Quality Control, and Quality Assurance.
[3 marks]Explain: Kaizen philosophy.
[4 marks]Which are eight dimensions of quality. Briefly explain them.
[7 marks]Define Reliability. How it is associated with quality?
[3 marks]Define and explain: Bench marking process and reasons to bench mark.
[4 marks]Explain given TQM principles: (i) Customer orientation (ii) Employee empowerment
[7 marks]Explain following statements in your words. 1. Quality is everyone’s responsibility. – Edwards Deming 2. Quality has to be caused, not controlled. – Phil Crosby
[7 marks]What are the benefits of ISO 9000?
[3 marks]Briefly explain the concept of ISO 9000.
[4 marks]Explain PDCA cycle with activities to be done in each phase.
[7 marks]Enlist 7 basic tools of quality control.
[3 marks]Explain any two basic quality control tools.
[4 marks]Explain the concept of ISO 14000 with its benefits and importance.
[7 marks]Define TPM. Which are the 8 pillars of TPM?
[3 marks]Explain ‘Autonomous Maintenance’.
[4 marks]Explain: Quality circle framework with style of working and enlist benefits.
[7 marks]Explain Cost of Quality concept.
[3 marks]Explain with an example about four costs involved in Cost of Quality.
[4 marks]Briefly explain Six Sigma methodology. Why manufacturing industries should implement Six sigma?
[7 marks]How Quality Function Deployment is useful for quality improvement?
[3 marks]Draw structure of house of quality and mention type of data to be filled in format.
[4 marks]Define: Preventive maintenance, predictive maintenance and breakdown maintenance. Compare their significant characteristics.
[7 marks]Define and explain: Failure rate.
[3 marks]Brief about these terminologies: (i) Mean time to failure (MTTF); (ii) Mean time between failure, (MTBF) and (iii) Mean time to repair (MTTR).
[4 marks]Draw and explain bathtub curve used in reliability engineering. Explain three phases of the curve.
[7 marks]