Differentiate Sales and Marketing?
[3 marks]Up selling – Upgrading : elucidate
[4 marks]Detail explanation of Elements of Promotion Mix
[7 marks]In-house Security Vs Out Sourced Security
[3 marks]What is City Ledger? Explain its requirement and maintenance.
[4 marks]List out and explain types of Folios? Narrate Posting, Settlement and Zeroing.
[7 marks]Define the Importance of security department for effective FOM.
[3 marks]Short Note on Emergency communication procedure.
[4 marks]Explain cross training in detail.
[7 marks]What is Induction and Orientation? Its importance
[3 marks]Short note on Room key security system.
[4 marks]Give detail account of fire safety procedure in five star hotels.
[7 marks]What do you understand by the Term “Hotel Law”
[3 marks]Enlist the style of flower arrangement which is commonly used in star hotels.
[4 marks]List factors to be consider while planning and budgeting in housekeeping.
[7 marks]What are the types of fire, explain it.
[3 marks]Ikebana – its role in Interior Design
[4 marks]Explain the principles of flower arrangement in detail.
[7 marks]Differentiate between Room Amenities and Guest Amenities.
[3 marks]Explain in detail of traditional bed making procedure.
[4 marks]Elaborate First Aid procedure in hotel housekeeping department.
[7 marks]Short note on ‘dealing with the bomb threat’ by hotel security department.
[3 marks]Describe mini bar operation in housekeeping department.
[4 marks]What are design principles for planning the layout of a guestroom in a hotel?1
[7 marks]