Explain the term ‘SOP’.
[3 marks]Differentiate between guest accounts and non-guest accounts.
[4 marks]Describe different vouchers used in the front office department.
[7 marks]Describe personal selling.
[3 marks]Define the term ‘Advertisement’.
[4 marks]What are the elements of the promotional mix?
[7 marks]Explain the different steps in the personal selling process.
Define hotel law.
[3 marks]What do you know about the cross-training of the employees?
[4 marks]Define the principles of Flower arrangement
[7 marks]Tell us the significance of the Room division department in a hotel.
[3 marks]Explain the different types of training in hotels.
[4 marks]Elucidate different types of flower arrangements in detail.
[7 marks]Explain the role of EHK in five-star properties.
[3 marks]What do you understand by Turn-Down service
[4 marks]Explain the procedure of Traditional Bed Making
[7 marks]Enlist the steps of mini bar operation.
[3 marks]Give the advantages of Revenue management.
[4 marks]Explain the Modern Bed-Making Procedures.
[7 marks]Define the role of FOM.
[3 marks]Give the different types of keys commonly used in hotels
[4 marks]Explain budgeting and its types in detail.
[7 marks]What is First-Aid?
[3 marks]Differentiate b/w in-house security v/s contract security
[4 marks]Explain budgetary cycle
[7 marks]