Room Division Management - II — Winter 2023

Differentiate Induction and Orientation?

Write short note on Room Key Security System.

List factors to be consider while planning and budgeting in housekeeping.

Explain Personal Selling in detail.

Explain accounts receivable and payable – in terms of Front Office

Explain elements of Promotion Mix in detail.

List ten potential hazards in housekeeping and ways to deal with them.

Differentiate between In-house Security Vs. Out Sourced Security

Write short note on Emergency communication procedure.

Explain the hierarchy and draw the layout of horticulture department.

What do you understand by the Term “Hotel Law”

Explain Upselling and Upgrading?

Draw and explain five styles of flower arrangement which are commonly used in star hotels.

Differentiate between Room Amenities and Guest Amenities.

What is SOP? Explain its importance and role in Front Office department.

What are design principles for planning the layout of a guestroom in a hotel?

Explain Cross Training.

Differentiate amenity and Supplies? List out both.

Explain in detail bed making procedure.

What is Operating Budget?

Write short note on ‘dealing with the bomb threat’ by hotel security department.

List out and explain types of Folios? Narrate Posting and Settlement.

Differentiate Sales and Marketing?

Describe mini bar operation in housekeeping department.

Explain five different types of Vouchers with their formats