Define Hospitality
[3 marks]Who is Hotel Entrepreneur
[4 marks]Explain the Importance of Hospitality to the Hotel Entrepreneur
[7 marks]Write few points on selecting a right PMS for your hotel.
[3 marks]Explain Importance of Man Power in Hospitality
[4 marks]Explain How you will manage the Delivery of Hospitality.
[7 marks]Explain Moments of Truth in Hotel Service Management
[7 marks]Who is Night Auditor
[3 marks]What is Night Audit?
[4 marks]Explain How you will develop a Service Management Programme.
[7 marks]What is Complaint
[3 marks]What is Room Forecasting
[4 marks]Explain different types of Night Audit Reports.
[7 marks]What is PMS
[3 marks]Explain Market Based Pricing.
[4 marks]Explain Different Types of Room Rates.
[7 marks]How you will deal with Guest Complaint
[3 marks]How you will define Problem as an Opportunity
[4 marks]Explain Types of Problems faced by the Guest
[7 marks]Explain Different Types of Meal Plan
[3 marks]Explain the Role of Computer in Hotel Front Office
[4 marks]Explain General Principles of Solving Problems
[7 marks]Explain the Importance of Hospitality to the Hotel Guest
[3 marks]What is the importance of Budgeting in Front Office
[4 marks]Explain the Term Total Quality Management.
[7 marks]