FRONT OFFICE ADMINISTRATION & MANAGEMENT — Winter 2023

Write a short note on TQM.

Explain Japanese 5s practice.

Explain in detail how to select a PMS for any POS?

What is PMS?

Describe the benefits of Total Quality Management.

What is the role of Front Office in a hotel marketing programme? Explain in detail.

Which type of Training Programme should be there for the point of sale?

What are different bases for establishing the end of the day?

Illustrate the factors affecting Room Tariff.

Explain the common methods of market based pricing.

Define Rule of Thumb Approach.

Tell us the various meal plans in hotel.

List out and narrate ‘7’ types of Room Rates.

Define the terms – Snob Guest, Timid Guest and Chatterbox.

Classify different types of Guest complaints.

Explain the steps followed for bomb threat by the Front Office department.

Define the terms – Irate Guest, Fussy Guest and Socializing Guest.

Describe general principles of solving guest problems.

Illustrate the points to deal with drunken guest.

What do you understand by the term night audit?

What are the duties and responsibilities of a night auditor?

Explain the night audit process in detail.

What do you understand by “High Balance Report”?

Describe the various reports prepared by night auditor?

Ahotel has 200 rooms and on a certain day, 90 rooms are occupied; 40 rooms are Out of Order; then calculate Occupancy percentage.