Q1. “Moments of Truth” – Write a note.

This is question 1 (3 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q1. What is a Room Forecasting Report.

This is question 1 (4 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q2. What is Market Condition Approach method?

This is question 2 (3 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q2. Narrate Hospitality in your own words.

This is question 2 (7 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q3. List any FOUR PMS used in Hotel Industry.

This is question 3 (3 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q3. What is Forecasting in terms of budgeting?

This is question 3 (4 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Front Office Administration & Management | B.H.M.C.T. Semester V Winter 2021 | GTU Papers

Q: Q1. How is the pricing of Room Rate on basis of room type is decided?

This is question 1 (7 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q: Q2. Who is a Typsy Guest? How to handle this type of guest.

This is question 2 (4 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Q: Q3. What is a complaint? Elucidate its value addition through hoteliers view.

This is question 3 (7 marks) from the GTU FRONT OFFICE ADMINISTRATION & MANAGEMENT BH Winter 2021 question paper. Subject code: 153303.

Questions25

“Moments of Truth” – Write a note.

[3 marks]

What is a Room Forecasting Report.

[4 marks]

How is the pricing of Room Rate on basis of room type is decided?

[7 marks]

What is Market Condition Approach method?

[3 marks]

Who is a Typsy Guest? How to handle this type of guest.

[4 marks]

Explain the role and responsibility of Night Auditor.

[7 marks]

Narrate Hospitality in your own words.

[7 marks]

List any FOUR PMS used in Hotel Industry.

[3 marks]

What is Forecasting in terms of budgeting?

[4 marks]

What is a complaint? Elucidate its value addition through hoteliers view.

[7 marks]

Suggest any FOUR PMS used in Hotel Industry.

[3 marks]

List out and narrate ‘4’ types of Room Rates.

[4 marks]

Write few points on selecting a right PMS for your hotel.

[7 marks]

Point out the various reports generated in Front Office related to rooms.

[3 marks]

What is PMS? Explain.

[4 marks]

Explain the process of fixing room rates.

[7 marks]

What is a Promotion in terms of Sales.

[3 marks]

What is POS? name any 5 POS.

[4 marks]

How to handle a Death in the Hotel? Narrate step by step.

[7 marks]

List any ‘3’ reports generated by Night Audit.

[3 marks]

What is Room Rate and Rack rate?

[4 marks]

How Guest Comments varies from Guest Complaints.

[7 marks]

What is the importance of Room discrepancy report?

[3 marks]

Write few benefits of TQM in hotels.

[4 marks]

What is Night Audit? Explain its importance in Front office.

[7 marks]

FRONT OFFICE ADMINISTRATION & MANAGEMENT — Winter 2021

Questions25

Related Papers