What is PMS?
[3 marks]What are the duties and responsibilities of a night auditor?
[4 marks]Explain Moments of Truth in Hotel Service Management?
[7 marks]Define the terms – Snob Guest, Timid Guest and Chatterbox?
[3 marks]Classify different types of Guest complaints?
[4 marks]Explain the Term Total Quality Management?
[7 marks]Explain type of meal plans?
[7 marks]What do you understand by the term night audit?
[3 marks]Illustrate the factors affecting Room Tariff?
[4 marks]Explain Japanese ‘5-S’ practice in detail?
[7 marks]Q.3
[ marks]Define the term “Tariff”?
[3 marks]Describe general principles of solving guest problems?
[4 marks]Explain different types of Night Audit Reports?
[7 marks]What is Budgeting?
[3 marks]List any four PMS used in Hotel Industry?
[4 marks]Explain Different Types of Room Rates?
[7 marks]What is role of Front Office in a hotel marketing Program?
[3 marks]Define quality, especially in context with Hotel Industry?
[4 marks]Write few points on selecting a right PMS for your hotel?
[7 marks]Define Hospitality?
[3 marks]Who is Hotel Entrepreneur?
[4 marks]Write a report on handling Drunken guest?
[7 marks]What is a Guest complaint? Elucidate its value addition in hotel?
[3 marks]Anight auditor protects the financial interest of the hotel. Discuss?
[4 marks]Explain the process of fixing room rates?
[7 marks]