What is Total Quality Management?
[3 marks]What is a Room Forecasting Report?
[4 marks]What are the types of Room Rates?
[7 marks]What is cost based approach of Pricing?
[3 marks]What is physical structures and positioning of Front Desk?
[4 marks]Why is it important to manage guest expectations in hospitality?
[7 marks]Anight auditor protects the financial interest of the hotel. Discuss.
[7 marks]What is role of Front Office in a hotel marketing Program?
[3 marks]Define quality, especially in context with Hotel Industry.
[4 marks]Explain the role and responsibility of Night Auditor.
[7 marks]Write a short note on “Moments of Truth”.
[3 marks]Who is a Typsy Guest? How to handle this type of guest?
[4 marks]Explain in detail how will you deal with bomb threat as a front desk employee?
[7 marks]What are the do’s and don’ts in case of fire?
[3 marks]Describe general principles of solving guest problems.
[4 marks]Essay the benefits of TQM application in hotels.
[7 marks]What do you understand by “High Balance Report”?
[3 marks]Write a short note on PMS application in Front Office.
[4 marks]Explain Japanese ‘5-S’ practice in detail. Page 1 of
[2 marks]What is brainstorm area of Promotion?
[3 marks]What is the importance of Room discrepancy report?
[4 marks]Explain the Role of Computer in Hotel Front Office.
[7 marks]List any ‘3’ reports generated by Night Audit.
[3 marks]Point out the various reports generated in Front Office related to rooms.
[4 marks]What is Night Audit? Explain its importance in Front office. Page 2 of
[2 marks]