How would you develop a service strategy statement? Why is this an important first step in the managing hospitality planning process?
[7 marks]What are “moments of truth” in a service delivery occasion? How can a front office manager identify them?
[7 marks]What is Night Audit? Explain the Night audit process and its importance in Front office.
[7 marks]Explain Hubbart formula for determining room rent and average daily rate with example?
[7 marks]Anight auditor protects the financial interest of the hotel. Discuss. 0
[7 marks]Explain in detail how will you deal with terrorist activity or bomb threat as a front desk employee?
[7 marks]What are the advantages of reporting accident? Describe the accident report form with the format of the same.
[7 marks]Narrate the pricing of Room Rate on basis of room type.
[7 marks]Essay the benefits of TQM application in hotels.
[7 marks]What is a Guest complaint? Elucidate its value addition in hotel? 0
[7 marks]Explain the process of fixing room rates.
[7 marks]Write a Detail note on:- a. Property Management System b. PMS applications in front Office
[7 marks]Selecting a property management system requires skill and experience. Comment.
[7 marks]Explain in Detail the following modules of PMS: a. Night Audit Module b. Reporting Module
[7 marks]Explain the role of front office in a hotel marketing programme.
[7 marks]Explain general principal of solving guest problems.
[7 marks]Define Marketing. Explain the basic concept of in-house marketing.
[7 marks]