Explain the concept of hospitality.
[3 marks]Essay the benefits of TQM application in hotels.
[4 marks]How would you develop a service strategy statement and give the importance.
[7 marks]Explain Room Forecasting Report.
[3 marks]List duties and responsibilities of a night auditor.
[4 marks]What is the importance of Night Auditing? List the steps involved.
[7 marks]Explain the importance of night audit reports and list various night audit reports.
[7 marks]What is Room Rate, Tariff and Rack rate?
[3 marks]Differentiate between tour group rate & group rate.
[4 marks]List out and narrate ‘7’ types of Room Rates.
[7 marks]Explain Cost based approach of pricing?
[3 marks]Explain the process of fixing room rates.
[4 marks]Narrate the pricing of Room Rate on basis of room type.
[7 marks]What are the do’s and don’ts in case of fire?
[3 marks]How will you handle food poisoning of a guest?
[4 marks]Give the Steps involved in Writing Report regarding unusual event occurred in the hotel.
[7 marks]Give an account of guest complaints.
[3 marks]What steps can a hotel take to protect the hotels and the guest belongings from getting stolen?
[4 marks]Discuss evacuation procedure in case of bomb threat in a hotel.
[7 marks]Define POS.
[3 marks]Explain the usage of PMS applications in a hotel.
[4 marks]Discuss the factors to be considered for the purchase of PMS by a 5-star deluxe hotel.
[7 marks]Explain in brief automation in hotels.
[3 marks]Give the role of Front Office in a hotel marketing programme.
[4 marks]Discuss in detail the advantages and disadvantages of PMS in hotel. Name any ten reports prepared through PMS.
[7 marks]